Client Context

A leading regional retail chain operating more than 60 outlets across multiple retail formats faced growing challenges in managing inventory, procurement, finance, and omnichannel operations. With over 1,200 SKUs and a technology landscape built on disconnected legacy systems, the organization struggled to maintain inventory accuracy, real-time visibility, and operational efficiency.

Charvi Infotech, in collaboration with SAP implementation partners, led the end-to-end deployment of RISE with SAP S/4HANA Public Cloud, integrating SAP Customer Activity Repository (CAR) to deliver real-time retail visibility, procurement automation, and data-driven decision-making.

The Challenge

The client’s existing systems lacked integration and scalability, resulting in operational inefficiencies and compliance risks.

Delivery Approach

We implemented a comprehensive SAP S/4HANA Public Cloud (RISE) solution to streamline core ERP operations, integrated SAP CAR for POS data processing, omnichannel inventory management, and customer insights, and developed custom RICEFW objects and workflow automations across finance, procurement, and retail operations. More than 50 SAP Fiori applications were deployed to provide end users with intuitive and role-based experiences.

The implementation covered key business functions including Finance & Controlling (FICO) for financial management, AR/AP, asset accounting, and tax compliance; Materials Management (MM) for procurement, vendor management, and goods receipt processing; Sales & Distribution (SD) for order management, pricing, and store transfers; Retail Operations for assortment planning, inventory control, promotions, and automated replenishment; and SAP CAR for POSDTA integration, real-time inventory synchronization, sales auditing, and unified demand data processing.